Hawk Down

As self-proclaimed “Keeper of the Chicken” I’m not generally a big fan of hawks.  Birds of prey are not something I want close to my coop however they are incredible birds, of that there is no doubt.  And as long as they are catching rats, rabbits, snakes, frogs or whatever else they find in the…

Customer Service

As you probably know I spent 13 years in retail, 11 of those at a feed store and most days behind a sales counter.  I was the face of the feed store and customer service was my main objective.  There is an art to good customer service and it, like so many arts, is being…